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Knowledge base
API Issues
Technical Queries
8
Where can I find detailed documentation?
Can you check the most common domains e.g. Hotmail, Yahoo etc?
What are typical response times?
Do you have a jQuery version?
API delayed responses
See all 8 articles
FAQ
6
Can I get a free trial key?
How secure is my data?
Is there a minimum subscription period for the API?
How much does the API cost?
What forms of payment do you accept?
See all 6 articles
Technical Support
FAQ
13
What is a CSV file?
File Upload Issues
Login Issues
File Stuck at 99%
Can you guarantee no bounce backs?
See all 13 articles
Results
8
Catch-all Domains
Verification Status Codes
Verification Results Explained
What do the different bounce reasons mean? Soft and Hard Bounces
Dispute Results
See all 8 articles
Dashboard
FAQ
17
What format should my file be in?
20 uploads in 24 hours
File Upload Issues
Maximum amount of emails that can be uploaded at any time
Where have my result/files gone?
See all 17 articles
Support
4
Processing Delays
File Stuck at 99%
Uploaded File with 0 Email Addresses
Upgrade Subscription
Billing
Payments
8
How do the "Ad Hoc" payments work?
Validate PayPal
Invoice Request
Change Payment or Card Details
Failed Recurring Payment
See all 8 articles
Account Changes
3
Cancellation
Subscription Upgrade
Realtime API Downgrade
