FAQ

Default solution folder, feel free to edit or delete it.

What format should my file be in?
  If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.   Please see below for some...
Fri, 19 Feb, 2016 at 12:08 PM
20 uploads in 24 hours
  All accounts have an upload limit of 20 lists every 24 hours. This ensures that a single user does not monopolize the service , allowing cont...
Fri, 20 Nov, 2015 at 2:02 PM
File Upload Issues
If your file will not upload it is possible that the file contains some errors or is a malformed CSV.   Malformed CSV An easy way to...
Fri, 20 Nov, 2015 at 2:04 PM
Maximum amount of emails that can be uploaded at any time
There is a maximum amount of emails in single file that can be uploaded at one time, currently 100,000 (one hundred thousand). If you have a file larger...
Fri, 19 Feb, 2016 at 12:10 PM
Where have my result/files gone?
  The results are typically stored for 30 days after which they are automatically removed.   Unfortunately we cannot give any guarantees regardin...
Fri, 19 Feb, 2016 at 12:11 PM
"Too many of the same domain" error
We currently do not allow more than 49% of a list to belong to a single domain. Please upload a lower percentage so that we can perform the verificati...
Fri, 20 Nov, 2015 at 2:06 PM
How do I Download my Results?
  To download results : Click on the Your Lists tab Select Download Results from the action dropdown menu. You will see a summary of the list re...
Fri, 20 Nov, 2015 at 2:07 PM
Quota Renewal
Quotas are reset at 00:00 (Midnight) UTC   Coordinated Universal Time (French: temps universel coordonné), abbreviated as UTC, is the primary time s...
Fri, 19 Feb, 2016 at 12:14 PM
How do I upload mutiple files to verify in one order
  You can verify multiple files at once, as one batch, with the following steps: Upload each file, but do not proceed with verification Go to the &#...
Fri, 20 Nov, 2015 at 2:09 PM
How it works
  Upload your email files Our batch verification service is ideal if you have an existing list of email addresses that you need to verify.   1...
Fri, 19 Feb, 2016 at 12:19 PM