FAQ
A CSV is a comma separated values file, which allows data to be saved in a table structured format. CSVs look like a garden-variety spreadsheet but wi...
Wed, 22 Jun, 2016 at 9:46 AM
If your file will not upload it is possible that the file contains some errors or is a malformed CSV.
Malformed CSV
An
easy way to check...
Fri, 19 Feb, 2016 at 12:21 PM
Please take care when entering your password. If errors are made during login it may result in the loss of service for a small period.
Forgotten ...
Wed, 29 Mar, 2017 at 11:56 AM
If
your list is stuck at 99% please allow the service up to 24 hours to
rectify this issue. If the issue does not resolve itself, please use the
form...
Fri, 20 Nov, 2015 at 1:48 PM
Whilst
we cannot guarantee you won't go over your bounce limit, if you only
use the email addresses that are verified as OK then you will recei...
Fri, 20 Nov, 2015 at 1:53 PM
Sometimes
it's simpler to show someone what's on your screen than it is to
explain it. Windows lets you take a picture of the screen so you ca...
Fri, 20 Nov, 2015 at 1:54 PM
If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.
Please see below for some ...
Wed, 29 Mar, 2017 at 11:58 AM
To help protect customers and ourselves from fraud or abuse, we may block your account because we have noticed some unusual activity. We know having your a...
Wed, 29 Mar, 2017 at 11:59 AM
Our service is completely cloud based and no email verification takes place on the your infrastructure. Because of this there is no possibility of your IP ...
Wed, 29 Mar, 2017 at 12:00 PM
If you have a suggestion on how to improve or enhance our service, your input is always welcome. Please submit your suggestions through the Feature Reques...
Wed, 29 Mar, 2017 at 12:00 PM